Services

Call management

More efficiency, better service

If you handle a high volume of calls, it can have a huge impact on your business. Inefficiency will slow down your work. Long queues will frustrate callers.

This is why it’s so important to have the right tools in place to get things right first time and as efficiently as you can. Our call management solutions will help you improve workflow and customer service.

Call reporting

Our call reporting and analytics tools will give you the insights you need to drive performance and make better decisions about how you manage resources. That way, you have the insights you need to maximise efficiency.

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Benefits of call reporting

Understand your callers

With call reporting and analytics from Louiscomm, you get deep insights into the trends that matter on your phonelines, from call lengths to waiting times.

You can view the key stats on real-time dashboards and get automatic reports at times of your choice. This gives you the insights you need to manage resources.

Maximise performance

Do some people take longer on calls than others? Our reporting tool will tell you, allowing you to identify the reason.

If anyone needs support in handling calls with more efficiency, you can provide it – standardising your processes and making you more efficient.

Make informed decisions

Do you need more people on busy days? Are there quieter times when you can free people up from the phones to focus on other work?

These are big operational decisions requiring careful thought, and our call reporting tool makes it so much easier – allowing you to make better decisions based on evidence.

Call recording

If call analytics are about the volume and length of calls, call recording is about their quality. Our secure, cloud-based call recording tool allows admins to play back from anywhere.

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Benefits of call recording

Show compliance

In most industries, call recording is best practice. In many, it’s a legal requirement. Our simple call recording app allows you to show compliance.

Better dispute resolution

In any business, complaints will happen. What matters is how you resolve them. By recording calls, you can come to informed conclusions, to protect yourself and your customers.

Improve quality

With call recording, you can use great calls in training to show best practice. You can sample calls and highlight areas to improve. These are the little touches that improve service quality across your team.

Place in queue

What’s worse than waiting to get through? Not knowing how long you’ll have to wait. We can set your system up to automatically tell callers where they are in the queue.

That way, you’ll keep customers informed, drop fewer calls and improve your satisfaction ratings!

Why choose us?

At Louiscomm, we’re so much more than specialists in business telecoms. We’re also a proud family business whose customers mean the world to us. That’s why we’re dedicated to finding the best solution for your business, whatever you do.

Get in touch!

Want to learn more about call management? Get in touch using the form.